AI Call Handling
Never miss an out-of-hours call.
Our AI agent, Eliza, answers every call, helps families schedule next steps and logs every enquiry in Found.
Found is trusted by 2,000+ UK care homes and home care services
Out of every 100 calls, 37 ring out.
Your team is doing what matters. Meanwhile, a family just hung up, and called the next provider on the list.
You never get the chance to talk to them.
Meet Eliza. She picks up the calls your team can't.
Eliza handles enquiries end-to-end, so your team can focus on care.
Never miss a call
Every call picked up.
- Picks up at 9pm, on a Sunday morning, whenever your team can’t.
- Real conversations for every caller: family, job seeker, delivery driver.
- Details passed to your team, ready for the call-back.
Margaret called after her mother’s hospital stay and needs dementia care within two weeks. Eliza checked the home has a room and booked a visit for Thursday at 2pm.
You’re always in control.
Configure Eliza to fit how your team works.
Don't take our word for it. Call Eliza.
How Eliza behaves matters as much as what she does
Built on three principles.
Steady empathy
Eliza reads the room. A worried family gets warmth. A clinician gets efficiency. A complaint gets patience. She never rushes anyone.
Plain speaking
No jargon, no scripts that sound like scripts. She speaks the way people actually talk, so nobody feels like they’re navigating a system.
Responsible automation
Eliza knows her limits. When confidence drops, she escalates. Trust comes before speed, automation or completion rates.
One platform powering the full customer lifecycle
Start with one. More powerful together.