Does Found work for all types of care provider?

Found is built for all types of care providers: care homes, home care, and specialist care, from single services to large groups. It’s designed around how care is actually bought and paid for, so it handles the things generic CRMs don’t: tracking occupancy and vacancies, and billing across local authority, NHS, FNC and top-up funding.

How much does Found cost?

Pricing depends on the size of your business, and which modules you use. There are no hidden set-up fees, and migration and training are included. Book a demo and we’ll give you a quote based on your services. Costs are calculated based on the number of locations you have, rather than the number of users. More users are free and unlimited.

Is Found secure and GDPR compliant?

Yes. Found is GDPR compliant, with data encrypted in transit and at rest. Role-based permissions mean staff only see what they need, and every action is logged. We sign a data processing agreement with every partner, and hold Cyber Essentials and ISO 27001. Our security certification and documentation is available on request.

Do you have to be on Lottie marketplace to use Found?

No. Found is a standalone product, and you can use it without listing on the Lottie. If you do work with Lottie, marketplace enquiries arrive in Found automatically, and some marketplace benefits, such as paying per placement instead of per enquiry, are only available to Found customers.

CRM Solution for Care Homes and Home Care

Enquiries, occupancy and billing in one AI-powered system.
Built for care homes, home care and specialist care.

Book a demo

Enquiries

Add new enquiry

OpenWaiting listClosed (Won)Closed (Lost)

Find an enquiry FilterColumns Export

ContactService user(s)Date createdLocationStageTime in stage

ViewMargaret StevensDorothy StevensJust nowValley View · BathPending0 days···

ViewPaula SharkeySamantha Sharkey20/01/25 8:54 amValley View · BathAssessment booked0 days···

ViewJohn DukesJoan Dukes20/01/25 8:54 amValley View · LondonAssessment booked0 days···

ViewFrances MastrangeloBeatrice Mastrangelo20/01/25 8:54 amValley View · ManchesterResidency booked3 days···

ViewRhonda Phillips–20/01/25 8:54 amValley View · SouthamptonContact successful14 days···

ViewRodger StruckRuth Struck20/01/25 8:54 amValley View · PortsmouthVisit booked2 days···

ViewMary FreundBertie Bann20/01/25 8:54 amValley View · ManchesterVisit booked1 day···

Margaret Stevens

Update stage

Pending

Contact

Visit

Assessment

Contract

Residency

TimelineEnquiry detailsAttributionTasksDocuments

TimelineAdd

AI SummaryBetaUpdating…

Visit bookedToday, 11:05

Enquiry stage changed by Eliza.

Outbound emailToday, 09:30

Subject: Your visit to Valley View · BathHey Margaret, here’s our brochure and a link to book your visit.View thread (1 message)

Live chatToday, 08:12

Margaret chatted with Eliza on the Valley View website.View transcript (2 messages)

Inbound callYesterday, 21:40

Call recording Inbound 0:00 / 0:42 View details

Enquiry details

StatusOpen

LocationValley View · Bath

TemperatureWarm

Time in stageJust now

Contacts

Margaret StevensDaughter

Dorothy StevensService user

Booking #93729 Current

20 Jun 2025 - Permanent

Manage booking

TimelineDetailsContactsDocumentsFunding

FundingAdd billing contract

Weekly fee: £1,200.00View history

Weekly contributions: £0.00-£400.00

Funding type

Local authority with top-up

Start date: 18 Nov 2025

Billing contracts

IDFunderSourceBilling contractContributionPayment

BCO-0012Wiltshire CouncilLocal AuthorityID: FUND-0032 · Ref: WIL786Local authority contributionPermanent resident£800.00/per weekBACSScheduled

BCO-0013Stevens familyFamilyID: FUND-0047 · Ref: STE204Family top-upPermanent resident£400.00/per weekDirect debitScheduled

Recent invoices

INV-2291Wiltshire Council£3,200.00Paid

INV-2304Stevens family£1,600.00Paid

Booking details

Reports

CRMFunnel insightsEvent pipelineEnquiry mapClosed lost reasonOccupancyMove-ins & move-outsOccupancy ratesWeekly fees

Funnel insights

Last 30 days All locations Breakdown by Export

Avg. time to contact

0.0hours

Avg. time to visit

0days

Avg. time to assessment

0days

Avg. time to residency

0days

PendingContact attemptedContact successfulVisit bookedVisit completeAssessment bookedAssessment completeContract sentResidency started

100
95
95% CVR88
93% CVR52
59% CVR44
85% CVR36
82% CVR30
83% CVR24
80% CVR20
83% CVR

Incoming call · 21:40

0161 496 0142

Tracking number · Google Ads

Eliza: “Good evening, Valley View. How can I help?”

New enquiry createdjust now

Margaret Stevens

Dementia care · moving within 2 weeks

ResidentialVia call

AI summary written12s

From 1 call. Needs dementia care within two weeks, family keen to visit.

WarmVisit likely

Eliza · Live chatWebsite chat

Can I bring Mum to see Valley View on Thursday?

Yes, Thursday at 2pm is free. I’ll book it and email our brochure.

Text to Margaret Sent

Hi Margaret, you’re booked in to see Valley View on Thursday at 2pm. We’ll text a reminder the day before.

Booking createdfrom enquiry

Dorothy Stevens · Permanent

Room 02 · Brookfield Court · Mon 8 Sep

Move-in confirmedjust now

Room 02 · Brookfield Court

Dorothy Stevens · Permanent

Occupancy88%→92%

Funder agreed

£800.00 a week

Wiltshire Council · BACS

Invoice sent · INV-4821Sent today

£800.00

Wiltshire Council

Biggest drop-offthis month

Contact successful → Visit booked

41% don’t book a visit. Eliza now offers a slot on the first call.

Weekly report sentMonday 9am

Karen + 3 homes

96%occupancy1.5 hrsto contact£4.8kinvoiced

Found is trusted by 2,000+ care homes and home care services

With Found, care providers grow faster and save time.

AI Call Handling and Live Chat

Never miss a family.

Our AI agent, Eliza, answers every call and chat, day or night, and books visits straight into your calendar.

Learn about AI Call Handling

Conversation log

Last 30 days

DateTypeLocationDurationCategoryEnquiry

Today, 21:40Piper’s Lodge0:42EnquiryENQ-10521

Today, 20:15Bermondsey2:40EnquiryENQ-10520

30 Oct, 18:07Atherton0:17EnquiryENQ-10462

24 Oct, 17:06Piper’s Lodge5:36EnquiryENQ-10455

Enquiry created by Eliza from every call and chat, with the summary and recording attached.

AI-powered CRM

Every family followed up.

AI handles the admin and keeps track, so your team can be sure no enquiry goes cold.

Learn about CRM

Automations

EnquiriesBookingsEliza

Enabled

Send the brochure by email when an enquiry is created

Send brochure email

Manage24/24 locations

Enabled

Text a reminder the day before a visit

Send visit reminder text

Manage24/24 locations

Enabled

Create a task if an enquiry has not been contacted in 2 days

Create a follow-up task

Manage18/24 locations

Disabled

Email the family after a visit asking how it went

Send after-visit email

Enable

Call Tracking

Every call becomes an enquiry.

Added to Found automatically, with the source attached, so you can see which marketing brings in new families.

Learn about Call Tracking

Calls

Add number

CallsPhone numbers

Search caller number

TimeCallerOutcomeDurationNumber calledLocation

2 Nov 2026, 10:0201553 6342310:1801242 503610Google Ads recordingCrewe

23 Oct 2026, 10:5007719 768976Missed0:3801942 946407Facebook recordingAtherton

23 Oct 2026, 10:2907964 674113Missed0:3301942 946407Facebook recordingAtherton

22 Oct 2026, 15:3507590 6887002:0301242 503610Google Ads recordingCrewe

Finance

Right first time.

Invoices are built for each funding arrangement in seconds, so fewer billing queries and faster payment.

Learn about Finance

INV-2291 Pending

Download PDF Send email

FunderWiltshire CouncilIssue date8 Sep 2025Due date22 Sep 2025Payment methodBACS

#Service userDescriptionAmountTaxTotal

1Dorothy StevensWeekly fee · Permanent · 4 weeks£3,200.00£0.00£3,200.00

2Dorothy StevensFamily top-up · 4 weeks£1,600.00£0.00£1,600.00

3Dorothy StevensHairdresser (billable extra)£36.00£0.00£36.00

Subtotal£4,836.00

Tax total£0.00

Total£0.00

See what Found can
do for you

Residents sharing lunch in a bright care home dining room

Care homesFill more rooms, track every resident and get paid on time.Found for care homes

Home careRespond faster, win more care packages and see what works.Found for home care

Specialist careRespond to every referral, fill more placements, bill every funder.Found for specialist care

Loved by 2,000+ providersTrusted by 2,000+ providers

“Finally we have a system that from enquiry through to move-in, through to billing it’s really clear and it works.”

Samantha CrawleyChief Executive Officer, EQ Care

“The AI tools have just absolutely supercharged what we’re doing.”

Carl RobertsSales & Marketing Director, Boutique Care Homes

“Found has become Country Court’s trusted digital and technology partner. What stood out most about Found is the team’s professionalism and 5* customer service.”

Aly KachraOwner & Co-CEO, Country Court

“The ability for team members to get up to speed on any given enquiry at any given time has been a game changer for us.”

Max ReadManaging Director & Owner, Visiting Angels

“If you are looking to be able to enhance your enquiry management system then I really do seriously urge you to have a look at Found and the benefits it can offer you.”

Fiona RadfordSales & Marketing Director, Care Concern Group

One platform powering the full customer lifecycle

Start with one. More powerful together.

CRMAI-powered enquiry management.Learn more Call TrackingTurn every call into insight.Learn more AI Call HandlingNever miss an out-of-hours call.Learn more AI Live ChatTurn website visits into enquiries.Learn more OccupancyEvery home, every bed. Live.Learn more FinanceSecure, automated billing for care.Learn more

Questions, answered.

See Found in a demo built around you.

Book a demo

The platform care providers use togrow occupancy.

Enquiries

With Found, care providers grow faster and save time.

Never miss a family.

See what Found can do for you

Loved by 2,000+ providersTrusted by 2,000+ providers

One platform powering the full customer lifecycle

Questions, answered.

Does Found work for all types of care provider?+

How much does Found cost?+

Is Found secure and GDPR compliant?+

Do you have to be on Lottie marketplace to use Found?+

Less time fighting the system.More time on care.

See what Found can
do for you